Microsoft has released an out-of-band cumulative update, KB5077796, for Windows 10 version 22H2 (ESU). This update addresses login failures that occurred during Remote Desktop connections.
The patch resolves login crashes during Remote Desktop sessions that appeared after installing the January 2026 update KB5073724 (Build 19045.6809). It fixes an issue where users encountered credential request errors when trying to establish a Remote Desktop connection to Windows 365 and Azure Virtual Desktop services through the Windows App. Microsoft had previously confirmed the problem and recommended temporarily using the classic Remote Desktop client or the web version of the Windows App as a workaround.
Note: Update KB5077796 is available only for manual installation from the Microsoft Update Catalog.
Improvements and Fixes in KB5077796 (Build 19045.6811)
This out-of-band update includes the quality improvements and fixes previously released in update KB5073724 (Build 19045.6809) from January 13, 2026. The patch also resolves the following specific issue:
- Remote Desktop: Some users experienced login failures during Remote Desktop connection attempts. This problem affected authentication steps for various Remote Desktop applications in Windows, including the Windows App.
If you have previously installed earlier updates, only the new fixes contained in this package will be downloaded and installed on your device.
| Feature / Change | Performance Increase or Decrease | Optimization | PC Speed Impact | Gaming Optimization |
|---|---|---|---|---|
| Remote Desktop login failures during connection attempts | 🔴 Decrease (authentication steps fail) | 🔴 Poor (connection reliability reduced) | 🟡 Medium (depends on Remote Desktop usage) | ⚪ No impact (not gaming-related) |
Find and Change Settings
| Setting | Where to find | How to change |
|---|---|---|
| Remote Desktop login failures | Remote Desktop connection attempt | Some users experienced login failures during Remote Desktop connection attempts. This problem affected authentication steps for various Remote Desktop applications in Windows, including the Windows App. Microsoft is investigating the issue. As a temporary workaround, users can try using a local account to sign in, or retry the connection. If the issue persists, check network connectivity and ensure that the Remote Desktop service is running. |
The last 10 Windows updates:
| Update | Build | Version | Windows | Channel | Date |
|---|---|---|---|---|---|
| KB5121157 | 28020.2818 | 26H1 | Windows 11 | Beta | 2026-08-31 |
| KB5121158 | 28120.2824 | 26H1 | Windows 11 | Experimental | 2026-08-31 |
| KB5121794 | 26300.9278 | 26H2 | Windows 11 | Preview | 2026-08-27 |
| KB5121132 | 28120.2760 | 26H1 | Windows 11 | Experimental | 2026-08-21 |
| KB5124040 | 26220.9223 | 25H2 | Windows 11 | Beta | 2026-08-21 |
| KB5124042 | 26340.9233 | 26H2 | Windows 11 | Experimental | 2026-08-21 |
| KB5121106 | 28020.2731 | 26H1 | Windows 11 | Beta | 2026-08-17 |
| KB5121109 | 28120.2738 | 26H1 | Windows 11 | Experimental | 2026-08-17 |
| KB5124036 | 26220.9202 | 25H2 | Windows 11 | Beta | 2026-08-17 |
| KB5124038 | 26340.9212 | 26H2 | Windows 11 | Experimental | 2026-08-17 |